When You use Our services, we may collect information about You, with Your permission, in the following general categories: 3.1. Address Book: For certain features, we will need access to Your address book on Your device. If You permit Us to access Your address book, We may access and store names and contact information from Your address book to facilitate certain service features on the App. 3.2. Transaction Information: We collect transaction details related to Your use of Our Platform, including the type of service requested, date and time the service was provided, amount charged, and other related transaction details. Further, we may also collect personal information of third parties who are not registered on the Platform, including names, telephone numbers and addresses, for the limited purpose of completing the transaction initiated by You on the Platform.
4.1. The information collected by Us through our Platform maybe used inter alia for the following purposes: (a) To allow You to use Services on the Platform and to carry out Our obligations arising from any contracts between You and Us. (b) To allow You to undertake or initiate any transactions on the Platform. (c) For internal record keeping of the Company. (d) To improve our Services. (e) To improve Your usage of the Platform, to manage Your Account, etc. (f) To process payments with respect to transactions initiated on the Platform. (g)To respond to Your comments, reviews and questions and provide better Service. (h)To communicate important notices or changes to the Services provided by Company on the Platform, use of the Platform and the terms/policies which govern the relationship between You and the Company. (i) For internal purposes of the Company such as enhancing security of the Platform, auditing, testing, trouble shooting, data analysis and research conducted either indirectly/directly by Company. (j) For promotion and marketing purposes by Company. (k) To track the order status, processing and delivery as applicable to You. (l) For collating Your feedback, providing offers, doing surveys and conducting research on Our user base for usage and improvement of Services. (m) For any other purposes with Your consent.
6.1. Your acknowledgement: All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity/genuineness/ misrepresentation/ fraud/negligence, etc. of the information disclosed shall lie on the Company nor will the Company in any way be responsible to verify any information obtained from You. 6.2. Withdraw consent: You may choose to withdraw Your consent provided here under at any point in time. Such withdrawal of the consent must be sent in writing to Hello@Twiclo.com In case You do not provide or later withdraw Your consent, we reserve the option to not allow You to undertake any transaction on the Platform or access the Service available on the Platform for which the said information was sought on the Platform. However, if You are a part of any on-going transaction on the Platform, we reserve the right to retain all your information until completion of the transaction. Further, you acknowledge and agree that in case of such withdrawal of Your consent, the Company reserves the right to store Your information in an anonymized form such that the information stored will not be attributable to you or identify You in any manner whatsoever. The Company shall complete the anonymizing the data within 30 days from the date of withdrawal of consent. 6.3. Rectification: You represent and warrant that any and all information, including but not limited to Your Personal Information is absolutely correct and complete in all aspects. You further undertake to immediately update any change or variation of Your Personal Information on the Platform by sending Us a request in writing to Hello@Twiclo.com to rectify or update Your Account. Once You send us an email to Us, you agree to comply with the instructions as may be provided/communicated by Us.
All information is saved and stored on servers, which are secured with passwords and pins to ensure no unauthorized person has access to it. Once your information is in Our possession, we adhere to strict security guidelines, protecting it against unauthorized access. Company shall take reasonable steps to help protect Your rights of privacy and Your information (personal or otherwise) in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction of such information, in compliance with the applicable laws. You expressly consent to the sharing of Your information with third party service providers, including vendors, Merchants, insurance agents and insurers, promotion and marketing partners, consultants, research firms, business partners, financial service providers, payment gateways, to process payments and manage payment card information. Company does not itself store Your payment card account information, and does not have direct control over or responsibility for Your payment card account information. Hence, Company cannot guarantee that transmissions of Your payment card account information or personal information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Company or Company’s third-party service providers. Company assumes no liability or responsibility for disclosure of Your information due to any reason, including but not limited to errors in transmission, unauthorized third-party access, or other causes beyond its control. Although we shall try our best to protect Your data, we cannot take any guarantee for the security of Your data transmitted through the Platform. You play an important role in keeping Your personal information secure. You shall not share Your user name, password, or other security information for Your account with anyone.
We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us on behalf of our partners, and from Us in general, after providing Us with personal information. If You want to remove your contact information from all lists and newsletters, please contact Hello@Twiclo.com If You opt out, the Company may still send You non-promotional emails/communications, such as emails/communications with respect to the Platform and Your account and related transactions.
In case of any dissatisfaction in relation to the Platform, you shall first file a formal complaint with the customer service of the Company, prior to pursuing any other recourse. The complaints can be lodged at Hello@Twiclo.com, and upon lodging a complaint You agree to provide complete support to the customer service team with such reasonable information as may be sought by them from You. The decision of the Company on the complaints shall be final and You agree to be bound by the same.