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Find the answers to your questions here

You might have a lot of questions in your mind that you want to know about, like the safe delivery, delivery fees, who we are, what's our story, how the app works, and more. We have provided answers to the most common questions that people usually have about us.

Yes, it is entirely safe as Fidoo offers contact-free delivery.

Fidoo prioritizes its customers' health and safety like you, our drivers, and our restaurant partners. We have already shared recommendations with drivers and restaurants about using precautions when interacting with others based on the Centers for Disease Control and Prevention information.

While ordering from Fidoo, you can safely request your order be left at your door. Our driver calls or texts after dropping off your order. This way, there is no contact between you two.

Fidoo is a food and grocery delivery app delivering even a lot more from your favourite local restaurants, gift stores, grocery stores, and electronic stores. It offers the best delivery services using insulated bags with two-layers of protection within just 30 minutes from your favourite’s local stores.

Our founder and CEO were surprised to find that most of the people in Gurgaon are working and don't have much time to waste on going to the stores to shop for their daily needs. Everyone wants to buy from their best local places, but there was no such app providing delivery of the best quality at the right time from these places to the people locally. He made it his Personal mission to bring the best local stores directly to customers’ doors. Thus, Fidoo got started in 2019 to fulfil this mission of him.

You can easily order on the Fidoo app, which is available on iOS and Android. Simply enter what you want in the search option to find all the great stores which are delivering in your area, choose whatever you want, and place your order.

After the store or restaurant receives the order, they get to work and carefully package it. A Fidoo rider will pick it up and bring it to you once it's all ready to go.

You will find all sorts of stores from grocery, paan shops, florists, bakeries, electronic stores, food joints, and more.

You can order at any time of the hour, even late at night. Fidoo is open at your service round the clock.

There is no minimum order value when you are ordering from Fidoo, which means you can order even a single item at a time for even a single penny, and it will be delivered to you in no time.

Yes, we exactly charge the same prices for the products we deliver as they are in the store.

The food is packed using the best hygienic practices without any contact between the delivery person and the restaurant. It is then put in insulated bags with two layers of protection so that it gets delivered to you at the right temperature.

Our Customer Service team does their best to make sure you get all the items you want to be added to your order after you contact them via the Help function in the app.

Sometimes things get outside of a rider’s control to reach you on time. Where it is possible, we will always try to proactively call you if we become aware of this that your order might not arrive you within the estimated time of delivery. Our team will work its best to get your order to you as quickly as possible.

The closer you are to the store or the restaurant, the lower will be your delivery fee.